This Privacy Policy outlines how Ankur Gupta and its affiliates (collectively referred to as “Ankur Gupta,” “we,” “us,” or “our”) collect, use, share, protect, or otherwise process your personal data through our website https://messiindiatour.live/ (hereinafter referred to as the “Platform”). Certain sections of the Platform may be browsed without registering with us. Please note that our products and services are not offered outside India, and your personal data will primarily be stored and processed in India.
By visiting the Platform, providing your information, or availing any product or service offered on the Platform, you expressly agree to be bound by this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions. You also agree to comply with the laws of India, including those related to data protection and privacy. If you do not agree with these terms, please do not use or access our Platform.
Collection
We collect personal data when you use our Platform, avail our services, or interact with us during the course of our relationship. The information we may collect includes, but is not limited to:
- Personal data provided during sign-up/registration or while using the Platform, such as name, date of birth, address, telephone/mobile number, email ID, and any information shared as proof of identity or address.
- Sensitive personal data, collected with your consent, such as bank account details, credit/debit card information, other payment instrument details, or biometric information (e.g., facial features or physiological data) to enable certain features, where applicable, in accordance with Indian law.
- Behavioral data, preferences, and other information you choose to provide, which is compiled and analyzed on an aggregated basis.
- Transaction-related information from the Platform or third-party business partner platforms.
When third-party business partners collect your personal data directly, their privacy policies will apply. We are not responsible for their privacy practices or the content of their policies, and we encourage you to review their privacy policies before disclosing any information.
Important Notice: If you receive an email or call from an individual or entity claiming to be Ankur Gupta requesting personal data such as debit/credit card PINs, net-banking, or mobile banking passwords, do not provide such information. If you have already disclosed such details, report it immediately to the appropriate law enforcement agency.
Usage
We use your personal data to:
- Provide the services you request.
- Assist sellers and business partners in handling and fulfilling orders.
- Enhance customer experience.
- Resolve disputes and troubleshoot issues.
- Inform you about online and offline offers, products, services, and updates.
- Customize your experience on the Platform.
- Detect and protect against errors, fraud, and other criminal activities.
- Enforce our Terms of Use.
- Conduct marketing research, analysis, and surveys.
- Fulfill other purposes described at the time of data collection.
If we use your personal data for marketing purposes, you will have the option to opt out. Your access to certain products or services may be affected if you do not provide the required permissions.
Sharing
We may share your personal data:
- Internally within our group entities, affiliates, or other corporate entities to provide access to services and products. These entities may market to you unless you explicitly opt out.
- With third parties, such as sellers, business partners, logistics providers, prepaid payment instrument issuers, third-party reward programs, or other payment service providers chosen by you. These disclosures may be necessary to:
- Provide access to our services and products.
- Comply with legal obligations.
- Enforce our user agreement.
- Facilitate marketing and advertising activities.
- Prevent, detect, mitigate, or investigate fraudulent or illegal activities.
- With government agencies or authorized law enforcement agencies if required by law or if we believe such disclosure is reasonably necessary to:
- Respond to subpoenas, court orders, or other legal processes.
- Enforce our Terms of Use or Privacy Policy.
- Address claims that content violates third-party rights.
- Protect the rights, property, or personal safety of our users or the general public.
Security Precautions
We adopt reasonable security practices and procedures to protect your personal data from unauthorized access, disclosure, loss, or misuse. When you access your account information, we adhere to security guidelines and use secure servers. However, no data transmission over the internet or the World Wide Web is completely secure due to factors beyond our control. By using the Platform, you accept the inherent security risks associated with online data transmission. You are responsible for safeguarding your login and password details.
Data Deletion and Retention
You may delete your account by accessing the profile and settings section on the Platform, which will result in the loss of all account-related information. Alternatively, you may contact us using the information provided below to request assistance with account deletion. We may refuse or delay deletion if there are pending grievances, claims, shipments, or other services.
Once your account is deleted, you will lose access to it. We retain your personal data only for as long as necessary for the purpose for which it was collected or as required by applicable law. We may retain data if we believe it is necessary to prevent fraud, future abuse, or for other legitimate purposes. Anonymized data may be retained for analytical and research purposes.
Your Rights
You may access, rectify, or update your personal data directly through the functionalities provided on the Platform.
Consent
By visiting the Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your personal data in accordance with this Privacy Policy. If you provide personal data relating to other individuals, you represent that you have the authority to do so and permit us to use it as outlined in this Privacy Policy.
You consent to us (including our corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners, and other third parties) contacting you via SMS, instant messaging apps, calls, or emails for the purposes specified in this Privacy Policy.
You may withdraw your consent by writing to the Grievance Officer at the contact information provided below, with the subject line “Withdrawal of consent for processing personal data.” We may verify such requests before acting on them. Withdrawal of consent will not be retrospective and will be subject to the Terms of Use, this Privacy Policy, and applicable laws. If you withdraw consent, we reserve the right to restrict or deny access to services for which the information is necessary.
Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our information practices. Please check this Privacy Policy periodically for updates. Significant changes will be communicated as required by applicable laws.
Grievance Officer
Name: [Insert Name of the Officer]
Designation: [Insert Designation]
Company: Ankur Gupta
Address: Subhash Colony, Faridabad, India
Contact: [Insert Contact Email or Phone Number]
Phone Hours: Monday – Friday, 9:00 AM – 6:00 PM IST
For any queries or concerns regarding this Privacy Policy, please contact the Grievance Officer using the details provided above.